4 Cases

Assignment on 4 Cases By ABC Date: Case No1: (1) Very poor (2) poor (3) Average (4) Fair (5) better (6) good (7) very good (I) Staff members net and clean 1 2 3 4 5 6 7 (2) Menu that is easily readable 1 2 3 4 5 6 7 (3) Comfortable seats 1 2 3 4 5 6 7 (4) Provide prompt and quick services 1 2 3 4 5 6 7 (5) Makes extra effort to handle special requests 1 2 3 4 5 6 7 (6) Has employee who answer your question completely 1 2 3 4 5 6 7 (7) Person who are well trained and experienced 1 2 3 4 5 6 7 (8) Give employee support so they can do their job well 1 2 3 4 5 6 7 (9) Makes you feel special 1 2 3 4 5 6 7 (10) Anticipate your individual needs and wants 1 2 3 4 5 6 7 (11) Poor performance of employee 1 2 3 4 5 6 7 (12) Best Services to customer 1 2 3 4 5 6 7 (13) Employees who are sensitive and never handle customer 1 2 3 4 5 6 7 s (14) Management performance 1 2 3 4 5 6 7 (15) Facilities 1 2 3 4 5 6 7 CaseNo:2 QNo1: Within the context of the continual struggle to creat a world-class lawn and world class business dew analogies between the events when TQ is implemented. Answer: It is very important that for the events the venue is attractive so the event will excellent. If event is in the lawn, so it is compulsory to create the excellent lawn and it is the excellent business. If create the excellent lawn so important to care the total quality implement in the lawn. When total quality implements and maintain the standard of the lawn, for example full of grass with health environment and the beautiful plants. The expensive grass seed it is very important to maintain the total quality so the better drain system in the lawn so the grass seed spreader. Therefore, the small green land look is better that are very attractive place for the excellent surrounded and space. So the quality standard maintain with the better drain system and standardizes soil and use the fertilizer for the grass and plants so the water is very important factor that are make lawn world class. Therefore, the labor cares the lawn. The labor of the loan is very attractive because lawn depends on labor and fulfills all requirement of the loan. So use the fertilizer regular that is very helpful to grow the grass. QNo2: Specifically, translate the problems described here in business language. What are the implementation barriers to achieving TQ? Answer: Therefore, the total Quality barriers are the minimum maintenance and free attend the landscaping so the other one is the furious and lazy labor. Seed are not available in high quality. Financial position is not strong. None forming the grass seeds and the poor soil maintain standard not according the world standard. It is very big business if maintain the time to time the lawn. So many barriers are discuss so overcome these barriers and maintain the quality standard and it was the growing business the labor are full of work with the efficiently and effectively. It is very important to care the loan and overcome briers. Therefore, the innovation is including the park such as the new beautiful plants in the garden that are very useful to increase the lawn beautiful and attractive. The seed are use very high standard and the proper checking the lawn that is very useful to maintain the lawn condition the beautiful grills and the benches for the people are set in the ground. The tree is maintained and that is very beustiful and shows the good looking. So the quality management implement in the loan is very important because if maintain the standards so the business of the lawn will increase and it is very beneficial for the owners. Case No: 3 QNo1: How does Gretchen’s job relate to the Hack man and old man job characteristics theory? Answer: Gretchen’s was interviewing for an MBA program, she was liberal arts major, several years had worked at the art museum in the city, and she joined the college. She wants to change and innovation in the museum and wants to develop the new strategy and innovation in the mission statement and the goal. QNo2: What aspects motivated her? Answer: Make change and initiative to improve my job and take steps to change or take steps to achieve the museum strategic goals it is very important that new innovation are include in the museum strategy. Change and innovation is implementing in the museum and wants to develop the new strategy and innovation and set the goal. QNo3: What positive outcomes in the model were evident? Answer: so the change and the innovation is very important for all the organization so it is very impotent to change she wants to change the museum mission and the strategy so it was very compulsory to change but the change not implement and leave the job form the museum. QNo4: What aspects of the theory explain her decision to leave? She had been quite happy with the job after serving the three years of services there are the trouble shooting problems so want to change the mission statement of the museum so it is comes to know that my job was not entirely about following strict procedure that is the main reson leave the job. she wants to change the museum mission and the strategy so it was very compulsory to change but the change not implement then she leave the museum and joined the college of the MBA program. Case: 4 Lean Six Sigma QNo1: Write a project manager to improve this process. Write a project charter and discuss what information you would need to collect in order to perform the improvement project? Lean six sigma is a methodology it is the practice that the collaboration team to effort the improve performance by systematically removing the waste and set the standard so the six sigma productivity is increase because all the work through the systematical. So the project manger improve shipping dock with the help of the Lean six sigma project so more improvement include to project and implement the Jit inventory system. Information required is the total distance location, fleet information, total consumption per day, employee information. Warehouse space and other order time duration etc. How might the DMAIC process be used to systematically takle this project? Answer: first define eth problem is the safe the cost and time that so the other steps is measure the process performance it is very important meet the standard. So the other steps is analysis the process it is very important as material pick on the warehouse waiting to be moved by forklifts it is the problems the employee wait their turn. Therefore, the other steps are improvement through s near set the warehouse or the deliver the product to sell point, control the time, and cost not increase. QNo3: Discuss what tools you would most likely use in the project? Use the Just in Time inventory system and implement the six sigma and safe the cost and the time that is very useful to steps are improvement through near set the warehouse or the deliver the product to sell point, control the time, and cost not increase. Warehouse or the deliver the product to sell point, control the time and cost measure.

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Category Business-to-Business Marketing
Paper Type APA
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