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A breakdown in communication case analysis

Subject: Customer Relationship Management

Paper Model: APA

Paper Type: Assignment

Total Words: 445

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What could David Walker have done differently to prevent this from happening?


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Adverse result of the communication breakdown happened because the attorney David Walker faced a situation of stained relationship between Ramya Kumar and Susan Emson who were both valued by him in the organization. As being the senior attorney white shoe law practice, he had to advice the parties on the most result-oriented approach instead of listening to the both parties and making a strong decision he left the matter while smiling and giving a sense that he is having no particular answers in this regard. The problems arise from the Emson’s perception of inequality in to the organization when it comes to the pay structure as new assistants were hired on the higher wages due to which she started refusing the Ramya Kumar for completing the drafts and briefs assigned by her on the timely manner.


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