Analyze the needs and expectations of stakeholders of an organization

Subject: Customer Relationship Management

Paper Model: APA

Paper Type: dissertation

Total Words: 982

Document Outline

Develop a comparative understanding of activity from organizations in the market

Propose a suitable structure for a strategy plan that ensures appropriate participation from all stakeholders of an organization

Develop criteria for reviewing potential options for a strategy plan


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PIA has many stakeholders such as employees, environment, customers, suppliers and Government itself. Their needs include on time payments, placing the order on the actual time and the date for the convenience of the suppliers and the customers. Moreover, facilities like complete package and comforts. Expectations include on time departure, safety, culture and good leadership. In addition, low prices of the tickets and time in visa management are also the priorities of the stakeholders. 

AC 3.2 Develop a comparative understanding of activity from organizations in the market

There are other players in the market such as Shaheen Air lines and Air blue, which can bring tough competition for PIA in terms of their comparative activities

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