Identifying good and bad listening habits in managerial communication: Memo 1

Subject: Marketing Law

Paper Model: APA

Paper Type: Assignment

Total Words: 564

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Identifying good and bad listening habits in managerial communication: Memo 1
 


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 As per the requirements of the assignment, I engaged myself in communication with my colleagues in my department to observe listening bevaiour. My intention was to identify good and bad listening habits of the group members while communicating with each other. My group was consisting of ten members. After detailed observation of two hours long communication among group members, I identified five good and five bad listening habits. Moreover, I also identified best listener in the group. Respondents were coded from alphabet letter A to J. Respondents combined according to their good and bad habits. Below is the given detail about listening habits, both good and bad.  Combination of both good and bad habits is an essential and adequate way to point out which are the existent and potential good and bad habits  to improve listening habits in the people.

Identification of good and bad listening behaviors in managerial communication

Participants

Good habits

Bad habits

A and B

They have good understanding about the recent assignment to whom I also have to work and they carefully listened my reservations on the assignment.

When I was talking to him to discuss about the recent assignment, he was more interested about his own viewpoint instead of actively listening me.

C and I

They carefully listened critical feedback and responded rationally.

During my discussion with the group members on team performance, they were busy with their mobile phone

D and F

Both had good verbal responses during the discussion on the assignment of roles and responsibilities.

Both were extensively talking about her stance over the discussion on assigning roles and responsibilities on current project. They were no more interested in other’s suggestions.

E and J

When I was talking to E and J, they have good eye contact.

Participants E and J pretended to be careful listener; however, they were not interested in other’s viewpoints in the discussion.

G and H

Both carefully listened to other viewpoints on the discussion regarding resource allocation with good eye contact, verbal and physical gestures.

Both had habit to talk speedily without any pause. Such a fast way of taking created hindrance to understand the discussion about the resource allocation for the current project.

 

            Above discussion on listening habits essentially provides key good and bad traits about listening in managerial communication.  It is identified that good listening behaviors include proper eye contact, gestures, body language as well as active listing. For instance, being more interested about own viewpoint instead of actively listening to other, Similarly, being busy with their mobile phone and no longer interested in other’s suggestions. Moreover, lack of interest in other’s viewpoints in the discussion. Talk speedily without any pause. Such a fast way of taking creates hindrance to understand the discussion.

            On contrary, bad listening habits, include ignoring other viewpoints, lacking eye contacts, interrupting behavior and deferred judgment. For instance, good understanding about the discussion and carefully listening the discussion. Moreover, carefully listened critical feedback, responded rationally, and showing good verbal responses during the discussion. In addition, Good eye contact and listening to other viewpoints on the discussion were also important considerations. Proper verbal and physical gestures are also important aspects. Hence, these findings are valuable piece of information to improve listening habits. Both good and bad habits need to be improved. Good habits should be considered for further improvements and bad habits need to be removed.

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