The Role of Business Process

Subject: Customer Relationship Management

Paper Model: APA

Paper Type: Case Study

Total Words: 418

Document Outline

In this article, the authors describe that enterprise resource planning system is used by the companies to achieve different goals like staying competitive, make improvement, finding solutions for business processes, and changing standard business strategies so that business operations can be performed effectively


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In this article, the authors describe that enterprise resource planning system is used by the companies to achieve different goals like staying competitive, make improvement, finding solutions for business processes, and changing standard business strategies so that business operations can be performed effectively. ERP system uses different business practices which can be elaborated by the reference models. The role of these reference models is to formalize and then recommend those practices which are accepted by certain business domains. ERP system provides so many advantages like their solutions for different processes include sales, finance, procurement etc. all these processes can be well understood and practiced with the help of reference business models. One important thing to consider while implementing any ERP system is that organizations needs are well integrated with the ERP model. During this process, a fit and gaps analysis is developed, which is very essential. This model helps to identify that which things fit well into organization ERP system and what are the gas to be filled.

            In this article, the authors have examined various aspects of business reference models like what methods can be used & applied in an ERP system, and what fit-gap analysis is obtained from the exercise. In this article, ERP system, its reference models are described in detail to understand the concepts. Once all reference models are explained in details, then it had been reviewed that what methods are possible to use these reference models in ERP system. During selection of appropriate models, first step is the construction, where reference model methods are developed, and then second step is application of those constructed reference model methods. Once all these steps are completed,

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